FINANCIAL TECHNOLOGY ADOPTION AND ORGANIZATIONAL COMPETITIVE PERFORMANCE: MEDIATING ROLE OF EMPLOYEE ENGAGEMENT

Abstract

The study investigates impact of financial technology (FinTech) adoption on competitive performance of organizations with the specific focus on the mediating role of employee engagement. The primary purpose is to explore how adoption of FinTech tools and practices influences competitive edge of organizations, specifically over its effect on engaging employees in these technological advancements. Research employs quantitative methodology utilizing a questionnaire-based survey administered among employees of software houses in Lahore. Results revealed significant relationships amid variables. Adoption of FinTech significantly effects employee engagement and in turn, this heightened engagement positively affects organizational competitive performance. Research contributes to field by shedding light upon critical role of employee engagement as a mediator between FinTech adoption and organizational performance. Originality of study lies in its specific focus on software industry in Lahore and its unique investigation into mediating effect of employee engagement offering valued insights for both academics & practitioners seeking to leverage FinTech for enhanced organizational competitiveness.