AN INVESTIGATION ON WORKPLACE INCIVILITY AND NON-WORK-RELATED PRESENTEEISM IN HEALTH CARE CENTRES

Abstract

Presenteeism, the phenomenon in which individuals are physically present at work but fail to perform to their full capacity for a variety of reasons, has received substantial attention in recent years, particularly in healthcare industry. While considerable amount of research has focused on sickness-related presenteeism, there is scarcity of studies exploring non-job-related presenteeism, which encompasses behaviors such as disengagement from work or engaging in personal activities during work hours. Understanding the dynamics of non-work-related presenteeism is critical in Pakistan, a developing country with fast-expanding healthcare industry. This study aims to investigate impact of workplace incivility on non-work-related presenteeism and explore the moderating role of emotional intelligence in this relationship. A questionnaire-based survey was carried out with 315 health sector employees from various districts in Pakistan. The regression analysis was used to analyses data. The findings show a positive association between. This study adds to the limited body of knowledge on non-work-related presenteeism and gives useful insights for healthcare organizations in Pakistan and beyond.