ROLE OF KNOWLEDGE MANAGEMENT IN WORKER’S PRODUCTIVITY AND ORGANIZATIONAL PERFORMANCE: EMPIRICAL STUDY OF SOUTH PUNJAB, PAKISTAN

Abstract

This study exploited effect of knowledge management in knowledge worker productivity and empirically measured via cross-sectional study and data was collected from banks in south-Punjab Pakistan. There is lack of literature that deliberate interplay of knowledge management-enablers, knowledge worker’s productivity, knowledge management process as well as the organizational performance. Thus, the findings as obtained through the statistical procedures provide significant information that helps in reaching the desired conclusion. The finding reveals positive significant effect of the knowledge management (KM) enablers on the knowledge management (KM) practices and process and subsequently, knowledge management practices and process has positive impact upon workers’ productivity and organizational performance. Likewise, the knowledge workers productivity also significantly enhancing the firms’ performance.