SAMI ULLAH. TRANSFORMING IT SERVICE MANAGEMENT IN LARGE ORGANIZATIONS: A QUALITATIVE STUDY OF GOVERNANCE, SERVICE QUALITY, AND OPERATIONAL EXCELLENCE. JOURNAL OF SOCIAL RESEARCH DEVELOPMENT, [S. l.], v. 7, n. 1, p. 240–260, 2026. DOI: 10.59075/jsrd.v7i1.591. Disponível em: https://jsrd.org.pk/index.php/jsrd/article/view/591. Acesso em: 17 oct. 2026.